Roots Market Online Shopping FAQ

Got a car full of kids? Or dogs? On your way home from a busy day at work? Or just don’t feel like shopping? Curbside Pickup is just what you need, and we are currently waiving all fees for curbside pickup!

Don’t even want to leave the house? That’s OK too – our home delivery service (within 5 miles of either store) – is very reasonably priced at a flat rate of $7.99 per delivery!

Shop online and get the  same sale prices, promotions and coupons that you get when shopping in the store! Roots Market employees handle all shopping, deliveries, and guest support. No third party help desk to contend with! If you have any questions or issues with your order – just call us at 301-774-1344.

Get started by visiting www.rootsdelivers.com or www.rootsmkt.com and choose “Shop Online”

If you are already a Roots Rewards Member, you will need to link your online shopping account to your in-store account which is how you will receive your sale prices and promotions. Click here for instructions on linking your Rewards account.

If you don’t already have a Roots Rewards account, you will need to set one up to shop online. Creating your online shopping account will automatically register you for all discounts, e-coupons and promotional emails.

Contact wecare@rootsmkt.com with any questions.

Frequently Asked Questions

Do you deliver or have curbside pickup?

We offer both delivery and curbside pickup. You can place your order from right here. You can generally get orders for pickup or delivery within a day or two. We are currently waiving fees for all curbside pickup orders! We are able to deliver to homes within five miles of each store. If you choose to have your groceries delivered, there is an additional delivery fee of $7.99. 

Do I have to sign up on the new website, or can I log in as a guest? You have to create an account in order to shop online.

I am a Roots Rewards Member, are those discounts applied to online orders?  YES! We offer the same pricing that you receive in the store.

How long do I have to wait to pick up my order or have it delivered? Can I just come and pick it up today?

Pickup and delivery times vary depending on daily demand. We have a limited number of slots available, however, we are generally able to fill orders within a day or two. 

There are more available times for curbside pickup every day of the week,  but we do have delivery slots Monday – Saturday as well.

When you complete your shopping, you will be shown the available time slots for pick up or delivery.  Orders may be placed for up to 7 days in the future. Each day more order slots will open up for 7 days out.

Can I add something to my order, or make a changes to an existing order online? Unfortunately, at this time you can’t change your order once it is completed online. You can cancel it up until the time the store team is shopping for your order. But you can contact us at our Olney store for ALL online orders (even if you’re picking up in Clarksville) and we can add or remove items over the phone. (301-774-1344)

Are there limits on the number of items or price of an order?  The order minimum is $50.00. There is no limit on how large an order can be. We have seen orders of over $1,000 come through without any problem. There is also no limit on the number of items per order.

I need a refund for something missing on my order, can you do this?  YES, we can easily apply any refund to your account for your next purchase.

Can I change my delivery to a curbside pickup or curbside pickup to a delivery?  Please give us a call at the Olney store (301-774-1344) and a team member can change the pickup option for you.

Can I reschedule or cancel my order? Orders can be cancelled for a limited time (until our teams are shopping for the items). If you need to reschedule, please call our Olney store (301-774-1344). 

Can I return something if I am not satisfied?  Sure – just bring it to guest services as usual.

Can we order beer and wine in Olney? At this point beer and wine are not available for sale online.

I don’t live in the area. Can you ship me the products to me? Unfortunately, we are not able to ship your groceries to you.

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