Dear Roots Guests,
As we all face these challenging times together our entire team at Roots Market wants to reassure you that we are committed to serving the community as we navigate through these times with you. Every day new information arises and we are constantly adjusting how to best serve our guests and keep everyone, including our team, safe and healthy.
Below are some of the measures we are taking within the store to ensure that the shopping experience is safer for our guests and to follow the requirements of the CDC, WHO, STATE OF MD & LOCAL COUNTY HEALTH OFFICIALS:
- GLOVES: For your safety we provide gloves for every guest who is shopping. Additionally, we provide hand sanitizer, wipes and paper towels at the entrance of our stores. Gloves are mandatory for all team members.
- FACE MASKS: All guests who enter our stores are required to wear face masks. Additionally, our teams have been supplied with face masks and they are required to wear them.
- LIMITED OCCUPANCY: Roots Market everyday occupancy is 366, meaning at any time we are allowed to have 366 people in our store, we are reducing this by 70% to only allowing max 110 people in the store at a time.
- SOCIAL DISTANCING: Anyone who enters the store needs to engage in social distancing at a minimum of 6 feet. We have trained our team members on social distancing and they will be doing the same and wearing buttons as a reminder.
- CLEANING: Overnight cleaning shifts with professional cleaning crews are now in rotation, in addition our team is diligently cleaning down surfaces and high traffic areas all day long.
- We have added GLASS PARTITIONS in our cashier lanes and guest service areas to ensure the safety of guests and team members.
- All of our non-store personnel are currently working from home as requested by the State of Maryland.
- We are working around the clock with numerous orders every day to keep our shelves stocked with the essentials you are looking for.
- All prepared foods are in pre-pack take home containers only. If you love our Hot Bar & Salad Bar you can now pick up all your favorite items pre-packed over on our prepared foods wall.
- We have added extended hours for 60+ & Immunocompromised
- Sun: 7:00pm – 7.30pm
Wed – Fri: 8:00am – 9:00am
Thank you for supporting local during this high stress time. We are here to help with anything you are looking for, answer any questions you may have, and we look forward to being the safe place where the community can come together and be there for each other.
The Roots Team